Frequently Asked Questions
Everything you need to know about shopping with Urban Planet.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items are not eligible for return.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options like Klarna and Afterpay.
How do I know which size to buy?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.